Return & Refund Policy
At Solara, we create jewelry that celebrates self-expression, meaningful connections, and everyday moments worth cherishing. Each piece is carefully selected and crafted to ensure quality, beauty, and lasting enjoyment.
Because of this, all sales are final once an order has been shipped. We rarely issue refunds, but we understand that exceptional situations can occur.
In rare cases — such as items arriving damaged or materially different from their description — exceptions may be considered on a case-by-case basis.
If you believe your order qualifies for an exception, please contact our support team within 7 days of receiving your order, including your order number and clear photos of the item.
Our team will review your request thoughtfully and work with you to find a fair solution.
Please Note:
- Any approved exceptions are final.
- Jewelry should be returned in its original condition, with all packaging and accessories included.
- Customers may be responsible for return shipping unless the item was damaged or defective.
- Contacting us first often allows us to resolve concerns without returning the item.
Our goal is to ensure that your experience with Solara Jewelry is as joyful as the jewelry itself. While refunds are rare, we are committed to handling any exceptional cases with care, fairness, and respect.
| Thank you for your understanding